Effective November 27, 2021, the deferred sales charge and low load sales charge purchase options will no longer be available for purchase on Sun Life Global Investments mutual funds. Switches between funds of the same sales charge purchase option will be permitted.

Contact us

For questions about your SLGI Asset Management Inc. mutual funds, contact the Client Services team:

Hours: Monday to Friday, 8 a.m. – 8 p.m. ET

Phone: 1-877-344-1434

Fax: 1-855-329-7544

Address: SLGI Asset Management Inc., 1 York Street,

Toronto, ON M5J 0B6

Email: info@sunlifeglobalinvestments.com

For questions about your benefits, savings or investments through your workplace plan, or insurance products purchased through an advisor, visit www.sunlife.ca/contactus.

 

Where can I mail mutual fund applications and forms?

Canada Post

SLGI Asset Management Inc.,

30 Adelaide Street East, Suite 1

Toronto, Ontario M5C 3G9

Courier

SLGI Asset Management Inc.,

30 Adelaide Street East, Suite 1

Toronto, Ontario M5C 3G9

 

Are you a mutual fund licensed advisor?

Sign in or register to our advisor site, or contact our wealth sales team at 1-877-837-7844

To learn more about Sun Life Guaranteed Investment Funds (GIFs) or when you're ready to invest, please talk with your advisor or reach us at:

English:

Toll free: 1-844-753-4437 (844-SLF-GIFS)

Email: gifs@sunlife.com

Hours: Monday to Friday, 8 a.m. - 8 p.m. ET

 

French:

Toll free: 1-844-374-1375 (844-FPG-1FSL)

Email: fpg@sunlife.com

Hours: Monday to Friday, 8 a.m. - 8 p.m. ET

 

Sun Life Assurance Company of Canada
30 Adelaide Street East, Suite 1
Toronto, ON M5C 3G9

For general inquiries, call 1-800-800-4SUN (4786)

Email: servicenow@sunlife.com for general inquiries and investment renewals or servicedirect@sunlife.com (French requests)

Mail: Sun Life Assurance Company of Canada, 227 King Street South, Waterloo, N2J 1R2.

 

Clients can contact us directly by:

Phone: 1-877- SUN-LIFE (786-5433)

Mail: Sun Life Assurance Company of Canada, 227 King Street South, Waterloo, N2J 1R2

Clients need to include their policy number when corresponding with us.

For more information, speak to your advisor or:

Call: 1-877- SUN-LIFE (786-5433)

Mail: Sun Life Assurance Company of Canada, 227 King Street South, Waterloo, N2J 1R2

Step 1: If you have a problem or concern about a specific transaction, contact your financial advisor or one of our client service representatives.

Phone: 1-877-344-1434

Fax: 1-855-329-7544

Email: info@sunlifeglobalinvestments.com

Mail:

SLGI Asset Management Inc.,
1 York Street,
Toronto,ON M5J 0B6

Step 2: If your concern is not resolved to your satisfaction, contact the Manager, Client Services for SLGI Asset Management Inc. using the contact methods above.

Step 3: To request additional consideration, you may refer your concern to our Sun Life Financial Ombudsman.

Mail:

Ombudsman's Office
Sun Life Financial
1 York Street,
Toronto,
ON M5J 0B6

Email: ombudsman@sunlife.com

Fax: 416-595-1431 or 514-866-2548

Step 4: If you wish to pursue your concern after following the steps above, contact the Ombudsman for Banking Services and Investments (OBSI).

The OBSI, as part of a national industry-based dispute resolution system for consumers of financial services, deals with concerns about banking and securities investment products and services that have not been resolved through the company's dispute resolution system.

Phone: 1-888-451-4519 or 1-416-287-2877